Viewpoint: How Insurance Industry Can Use AI Safely and Ethically

The dire shortage of mental health professionals—particularly those willing to work with imprisoned people and those experiencing homelessness—is exacerbated by the amount of time providers need to spend on paperwork, Insel says. Programs such as ChatGPT could easily summarize patients’ sessions, write necessary reports, and allow therapists and psychiatrists to spend more time treating people. “We could enlarge our workforce by 40 percent by off-loading documentation and reporting to machines,” he says. The concept of “robot therapists” has been around since at least 1990, when computer programs began offering psychological interventions that walk users through scripted procedures such as cognitive-behavioral therapy. More recently, popular apps such as those offered by Woebot Health and Wysa have adopted more advanced AI algorithms that can converse with users about their concerns.

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